State Farm® Insurance Agent Christy Brott

"I was hit by road debris and it totally wiped out the under carriage of my car on July 6th. It is September 22 and I still don’t have my car back. State Farm will only approve OEM parts from vendors that have been giving the mechanic shop the run around. This State Farm approved supplier has shipped the parts I need to the wrong place. Now I have to wait even longer for wherever they shipped the parts to send it back to supplier , so they can send it to the correct address. Then they send the wrong parts!!! The shop that has my car HAS the parts to fix my car, but State Farm will only approve these incompetent vendors. It’s been nearly 3 months without a car and this is ridiculous. I call State Farm and they could care less. They refer me to claims and claims puts it back on the shop my car is at, as if they can control what this State Farm approved vendor sends them. So instead of just approving the parts the shop has, I’m on this never ending hamster wheel with no ETA on my car repair. I can’t believe they treat loyal customers this way, despite my over 20 years as a customer with this company."

"It just can’t get any better than this! From hailstorm damage to emergent issues, Sofia Perez has gone above and beyond with the service she’s provided to our family. Such efficiency, kindness, and attention to detail are rare. We are so blessed to have found Christy Brott’s Agency and highly recommend them."

"I worked with Sofia from Christy's office on changing my homeowner's insurance. Not only did she offer competitive prices, but the terms of the policy were attractive as well. Additionally, there was never any pressure to partner with State Farm. Sofia made the process seamless, timely, and straightforward. If you are looking for a trustworthy and skilled agent, please consider them."

"We’ve been working with Christy Brott’s office for almost 2 years. Everyone in her office, and specially Sofia Perez, is amazing. They’re always extremely helpful and knowledgeable in what they do. We’ve worked with other insurance agents before and this office is by far the best!"

"I have been with Christy Brott for over 6 years. Her and her team are fantastic. They are responsive and available to answer any questions (no matter how big or small), I never feel that I am bothering her or her team. She is able to explain some of the complex insurance terminology/lingo into regular everyday terms that I can easily understand. I have recommended my family and friends to Christy Brott insurance."

"I have been a customer of this office for what is probably > 10 years (2 stints) with multiple policies (Home, Auto, PLUP, etc). While I may give State Farm an average rating as a company, you won't find a better agent and staff that rolls up the sleeves and gets into the details with you. I know Christy and her husband probably have over 50 years combined insurance and State Farm experience. On top of that, every one of the staff I have worked with over the years (most recently Sofia) is highly experienced and will do all they can to help save money while providing the right coverage. And one of the best things in these days of NO customer service, you can get a live person on the phone most of the time!"

"My son had an accident in his Jetta - collision center sent the estimate on a Thursday night - I called the office the next day and they helped expedite the process because we were paying for a rental out of pocket (didn't have rental insurance). The next day at 4pm it was deemed totaled and gave me the amount that would be paid for the loss of the vehicle. I have my auto, home, boat and personal articles with State Farm and Christy Brott. I love the fact there are people you can talk to locally to assist and take care of any insurance questions and needs. 1-800 is fine at times but the local assist is invaluable. They are beyond attentive and do what they say they'll do - and in today's world, that sadly is rare. Sofia at the office was also phenomenal!"

"This office has the best customer service I have experienced in the insurance industry. They are very prompt, friendly and patient. I never have to worry when it comes to my insurance needs. Barbara is always on top it, no matter the issue I’m having. With gratitude Pam H."

"I highly highly recommend this State Farm office, I had a billing issue, and they immediately jumped on it and corrected the problem with absolutely no excuses or run around and the problems. They stated in touch with me and with this office I never felt left in the dark, I’m constantly in the know and my questions are always answered. This is definitely how all businesses should be operating."