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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Diana Scott

September 22, 2023

1  out of  5 rating by Diana Scott
"I was hit by road debris and it totally wiped out the under carriage of my car on July 6th. It is September 22 and I still don’t have my car back. State Farm will only approve OEM parts from vendors that have been giving the mechanic shop the run around. This State Farm approved supplier has shipped the parts I need to the wrong place. Now I have to wait even longer for wherever they shipped the parts to send it back to supplier , so they can send it to the correct address. Then they send the wrong parts!!! The shop that has my car HAS the parts to fix my car, but State Farm will only approve these incompetent vendors. It’s been nearly 3 months without a car and this is ridiculous. I call State Farm and they could care less. They refer me to claims and claims puts it back on the shop my car is at, as if they can control what this State Farm approved vendor sends them. So instead of just approving the parts the shop has, I’m on this never ending hamster wheel with no ETA on my car repair. I can’t believe they treat loyal customers this way, despite my over 20 years as a customer with this company."

Beth Ann Morgan

September 22, 2023

5  out of  5 rating by Beth Ann Morgan
"It just can’t get any better than this! From hailstorm damage to emergent issues, Sofia Perez has gone above and beyond with the service she’s provided to our family. Such efficiency, kindness, and attention to detail are rare. We are so blessed to have found Christy Brott’s Agency and highly recommend them."

Karthick S S

September 21, 2023

5  out of  5 rating by Karthick S S
"Excellent service. Christy and Sofia are awesome. Highly recommend them."

James S

September 20, 2023

5  out of  5 rating by James S
"I worked with Sofia from Christy's office on changing my homeowner's insurance. Not only did she offer competitive prices, but the terms of the policy were attractive as well. Additionally, there was never any pressure to partner with State Farm. Sofia made the process seamless, timely, and straightforward. If you are looking for a trustworthy and skilled agent, please consider them."

Stefania Padriza

September 14, 2023

5  out of  5 rating by Stefania Padriza
"We’ve been working with Christy Brott’s office for almost 2 years. Everyone in her office, and specially Sofia Perez, is amazing. They’re always extremely helpful and knowledgeable in what they do. We’ve worked with other insurance agents before and this office is by far the best!"

Yami Soriano

September 12, 2023

5  out of  5 rating by Yami Soriano
"Big shout out to Nikki!!!!"

Emily Robbins

August 15, 2023

5  out of  5 rating by Emily Robbins
"Outstanding customer service, knowledgeable staff, reasonable rates and excellent coverage! THIS IS THE PLACE TO GO FOR INSURANCE!! Thank you!"

Bren Nelson

July 26, 2023

5  out of  5 rating by Bren Nelson
"I have been with Christy Brott for over 6 years. Her and her team are fantastic. They are responsive and available to answer any questions (no matter how big or small), I never feel that I am bothering her or her team. She is able to explain some of the complex insurance terminology/lingo into regular everyday terms that I can easily understand. I have recommended my family and friends to Christy Brott insurance."

Casey K

July 6, 2023

5  out of  5 rating by Casey K
"Barbara Jones is the standard of exceptional customer service. Easy to work with and extremely nice to talk to."

Jose Ascencio

June 30, 2023

5  out of  5 rating by Jose Ascencio
"Great service provided by Virginia McDaniel. Communication was timely and efficient. She made the whole process really easy for me."

Nikki Langham

June 22, 2023

5  out of  5 rating by Nikki Langham
"A very welcoming group of people who know a lot about insurance and treat you like family!"

Sofiya Minevich

June 12, 2023

5  out of  5 rating by Sofiya Minevich

Nayak2000 Bhukya

May 18, 2023

5  out of  5 rating by Nayak2000 Bhukya
"I like this insurance company I got gud liability tq so much.. #sophia"

Mike Rollando

May 17, 2023

5  out of  5 rating by Mike Rollando
"Sofia at State Farm provided exceptional customer service. She took the time to patiently explain all my new home owner options to me while I was moving into my new house."

Robert M

May 6, 2023

5  out of  5 rating by Robert M
"I have been a customer of this office for what is probably > 10 years (2 stints) with multiple policies (Home, Auto, PLUP, etc). While I may give State Farm an average rating as a company, you won't find a better agent and staff that rolls up the sleeves and gets into the details with you. I know Christy and her husband probably have over 50 years combined insurance and State Farm experience. On top of that, every one of the staff I have worked with over the years (most recently Sofia) is highly experienced and will do all they can to help save money while providing the right coverage. And one of the best things in these days of NO customer service, you can get a live person on the phone most of the time!"

Shon Rathbone

April 27, 2023

5  out of  5 rating by Shon Rathbone
"We've been with Christy Brott's team since moving to Frisco 20 years ago and they have been fantastic every step of the way. Very helpful and patient as we sorted through very life changes and the insurance implications that come with those phases of life."

Hinah Nasir

April 13, 2023

5  out of  5 rating by Hinah Nasir
"Very efficient staff. Always very helpful. My interactions with Sophia are always pleasant. She is extremely helpful."

Jay Shannon

February 3, 2023

5  out of  5 rating by Jay Shannon
"My son had an accident in his Jetta - collision center sent the estimate on a Thursday night - I called the office the next day and they helped expedite the process because we were paying for a rental out of pocket (didn't have rental insurance). The next day at 4pm it was deemed totaled and gave me the amount that would be paid for the loss of the vehicle. I have my auto, home, boat and personal articles with State Farm and Christy Brott. I love the fact there are people you can talk to locally to assist and take care of any insurance questions and needs. 1-800 is fine at times but the local assist is invaluable. They are beyond attentive and do what they say they'll do - and in today's world, that sadly is rare. Sofia at the office was also phenomenal!"

Sawyer Brown

January 25, 2023

5  out of  5 rating by Sawyer Brown
"Virginia was so helpful when I called to update my account. Thank you!!"

Bev W

January 20, 2023

5  out of  5 rating by Bev W
"Christy Brott and her staff are excellent to work with. Very professional, knowledgeable and courteous. We have been a customer for many years and will continue to be one."

Momma Holstien

January 20, 2023

5  out of  5 rating by Momma Holstien
"This office has the best customer service I have experienced in the insurance industry. They are very prompt, friendly and patient. I never have to worry when it comes to my insurance needs. Barbara is always on top it, no matter the issue I’m having. With gratitude Pam H."

Blanka Aponte

January 19, 2023

5  out of  5 rating by Blanka Aponte
"Sofia is great. She explained lots of things about insurance and helped me get a wonderful deal and a big savings."

Marcus Roberson

January 17, 2023

5  out of  5 rating by Marcus Roberson
"All of the people at the Christy Brott office are very professional and helpful. I recently switched my mothers car and home owner insurance to State Farm and the transition was very fast and easy. The team at Christy Brott gets a five star in my book."

Johan Brito

January 16, 2023

5  out of  5 rating by Johan Brito
"I started using Satate Farme about 3 years ago and since day 1 I have been doing super well! The attention of Mrs. Sofía Pérez is excellent, friendly, reliable and attends to all your requests efficiently.."

Heather Mckenzie

January 4, 2023

5  out of  5 rating by Heather Mckenzie
"I highly highly recommend this State Farm office, I had a billing issue, and they immediately jumped on it and corrected the problem with absolutely no excuses or run around and the problems. They stated in touch with me and with this office I never felt left in the dark, I’m constantly in the know and my questions are always answered. This is definitely how all businesses should be operating."